Communication Platform as a Service Market – Industry Structure Evaluation, Demand Drivers Analysis
CPaaS is deployed by organizations that embed communications in business applications and on various platforms. Companies across the world use CPaaS for sending an OTP using SMS to finish an online transaction or to produce an automated email to reset a password. These cloud-based plug-and-play platforms eliminate the need for organizations to build real-time hierarchies such as operating systems, databases, and function calls of the communication software layers.