What Is an IVR System For Businesses.pdf
IVR systems use several techniques to provide a seamless experience. DTMF recognizes and interprets the caller's input to navigate menus, select options, or enter information like account numbers or PINs. TTS technology converts written text into spoken words. It is used in IVR systems to read out dynamic information, such as account balances. Speech Recognition allows IVR systems to understand spoken language, enabling callers to use voice commands instead of pressing buttons.