What Happens Once I’ve Placed My Order with V4?

Switching to V4 is a simple and hassle-free process, ensuring you stay informed and connected throughout. Here’s what happens after you place your order: Service Activation Notification Once your order is confirmed, we’ll provide you with the activation date for your new broadband service. This date is essential as it marks the beginning of your reliable internet connection with V4. We strive to minimize downtime, ensuring a smooth transition with little to no disruption. Engineer Visit and Scheduling Depending on your property type and the service you’ve selected, an engineer may need to visit your home for installation. • If an engineer visit is required, we’ll notify you in advance with a scheduled time slot. • This allows you to plan your day accordingly. • If the assigned time is inconvenient, you can reschedule by calling 033 011 888 71 at least 72 hours before the appointment. Important Note: Failure to notify us in advance of a missed engineer visit will result in a £199 charge (including VAT). We’re committed to making your switch to V4 as smooth as possible, ensuring a seamless transition to your new broadband service.